Security & Education
Learn how to avoid Fraud and Identity Theft.


Security & Education

Protect Your Identity and Accounts

  • Do not click suspicious links or open unexpected attachments or texts. Be aware of Phishing emails and Smishing texts.

  • Do not provide account info to links in emails or texts.

  • Do not provide account information over the phone to live or automated systems other than HSLC phone banking at 1-833-673-1117.
    • Always verify the identity of the person on the phone by calling back a known number.
  • Do not use unknown or unsafe devices to access your account.
    • This includes cell phones, tablets or computers.

  • Use only phones, tablets, and computers with the latest software and security patches.
    • Use auto-update for all programs to receive the latest security patches. See Securing Your Device.
    • Windows XP and Windows Vista (as of 4/11/2017) are no longer updated by Microsoft. Consider upgrading to Windows 10.
    • Use anti-virus software and keep it updated. See Securing Your Device.
    • Keep your browser updated. See Securing Your Device.
    • We are providing these instructions as a courtesy only. We cannot and will not provide any support beyond providing these written instructions. Do not call for technical support.

  • Even with these recommendations, you the consumer must remain vigilant and suspicious of requests for information in order to protect yourself. Be very careful and report all suspicious activity to HSLC immediately.

  • Report fraud immediately. Call us at 419-673-1117.

  • HSLC Approved Methods of Contact.

  • Click here to download All HSLC Security & Education Information.

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Phishing Emails

Phishing is a form of fraud in which the attacker tries to learn information such as login credentials or account information.

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SMiShing Texts

SmiShing is about sending false, fake text messages, claiming the mobile user that they have won a free product or need to enter information.

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Secure Windows Devices

Instructions on how to increase security on your Windows Devices

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Secure Android Device

Instructions on how to increase security on your Android Devices

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Secure iOS Device

Instructions on how to increase security on your iOS Devices

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Online Banking Security

Security tips when using HSLC Online Banking.

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