Approved HSLC Methods of Contact
We only use the following methods to contact you.

myHSLC

Approved HSLC Methods of Contact

Text

  • HSLC will never text you directly. 
    • You may receive texts from Fiserv Enfact regarding debit card charge verification, from online banking regarding alerts you configured, or from Popmoney.
    • The texts will not include links.
    • See SMiShing info.
    • Customers may request alert samples from the bank. Contact Us for Alert Samples.

Email

Online Banking Alerts

  • HSLC may automatically email you from online banking, Bill Pay, Popmoney, or Kasasa, but the email will not normally include links to websites or attachments.
    • They may include phone numbers to call which will be 419.673.1117.
    • Email alerts about your accounts will usually come from alerts@hslc-kenton.com or customercare20586@customercenter.net
    • Customers may request email alert samples from the bank. Contact Us for Email Samples.

 

Estatement Announcement

  • HSLC may email you information about the availability of your estatement.
    • They may include phone numbers to call which will be 419.673.1117.
    • Email alerts about your accounts will usually come from statements@hslc-kenton.com
    • Customers may request email samples from the bank. Contact Us for Email Samples.

 

Lender Communication

  • HSLC may email you information about your loan process.
    • They may include phone numbers to call which will be 419.673.1117.
    • The email will come from an employee email ending in @hslc-kenton.com
    • Customers may request email samples from the bank. Contact Us for Email Samples.

Automated Calls

  • HSLC will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
    • You should always be suspicious of requests for personal banking information.
    • HSLC does not have any robo/automated calling or texting other than debit card charge approval from Fiserv.
      • That number is 877.253.8964

Direct Human Call

  • HSLC may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
    • List of Approved Phone Numbers - calls from HSLC will originate from these numbers, and you should call these numbers to verify identity.
      • 419.675.1749, 419.673.1581, 419.675.2118, 419.673.1117, and 419.674.4682
    • You may receive calls from Fiserv about debit card fraud.
      • That number is 877.253.8964
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