Approved HSLC Methods of Contact

Text

  • HSLC will never text you directly.
  • ~You may receive texts from Fiserv Enfact regarding debit card charge verification, from online banking regarding alerts you configured, or from Popmoney.
  • ~The texts will not include links.
  • ~See SMiShing info.
  • ~Customers may request alert samples from the bank. Contact Us for Alert Samples.

Email

Online Banking Alerts

  • HSLC may automatically email you from online banking, Bill Pay, Popmoney, or Kasasa, but the email will not normally include links to websites or attachments.
  • ~They may include phone numbers to call which will be 419.673.1117.
  • ~Email alerts about your accounts will usually come from alerts@hslc.bank or customercare20586@customercenter.net
  • ~Customers may request email alert samples from the bank. Contact Us for Email Samples.

Estatement Announcement

  • HSLC may email you information about the availability of your estatement.
  • ~They may include phone numbers to call which will be 419.673.1117.
  • ~Email alerts about your accounts will usually come from statements@hslc.bank
  • ~Customers may request email samples from the bank. Contact Us for Email Samples.

Lender Communication

  • HSLC may email you information about your loan process.
  • ~They may include phone numbers to call which will be 419.673.1117.
  • ~The email will come from an employee email ending in @hslc.bank
  • ~Customers may request email samples from the bank. Contact Us for Email Samples.

Automated Calls

  • HSLC will never ask you to enter or give account information to an automated phone system outside of telephone banking mentioned previously.
  • ~You should always be suspicious of requests for personal banking information.
  • HSLC does not have any robo/automated calling or texting other than debit card charge approval from Fiserv.
  • ~~That number is 877.253.8964

Direct Human Call

  • HSLC may call you individually from approved numbers, but if you were not expecting the call, you should always call back a known number, which is listed below.
  • ~List of Approved Phone Numbers - calls from HSLC will originate from these numbers, and you should call these numbers to verify identity.
  • ~~419.675.1749, 419.673.1581, 419.675.2118, 419.673.1117, and 419.674.4682
  • ~You may receive calls from Fiserv about debit card fraud.
  • ~~That number is 877.253.8964

Locations

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HSLC Kenton

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HSLC Hamburg

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HSLC Wellington

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